Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Industrial Text and Video Co. (ITV), Copyright ©  ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.


Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Industrial Text and Video Co. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1:00 pm EST  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.


Payment Methods

We accept the following credit cards: Visa, MasterCard,  American Express and Discover and PayPal payments. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.


Returns and Cancellations

We will gladly accept the return of products that are defective due to defects in manufacturing for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. We also will accept returns (less s/h) on unopened and undamaged merchandise up to 30 days from the date of purchase. Refund on returns of up to 30 days will be made to the customer's credit card and/or PayPal account. You must call ITV to obtain an RMA (return merchandise authorization) request.

Orders can be canceled before 1pm ET the day of the order by calling ITV's telephone number. Otherwise, the order must be return as stated above utilizing ITV's RMA system.


Shipping Policy

Shipping Time -- Most orders received before 1:00 pm ET will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 pm ET will ship the next business day. Orders are not shipped on Saturday or Sunday. However you may order on Saturday and Sundays and orders will be processed and shipped the next business day.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Industrial Text and Video Co. only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information, Industrial Text and Video Co. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Industrial Text and Video Co. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Industrial Text and Video Co. shall immediately issue a credit to your credit card account in the amount of the incorrect price


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